These Service Standards set out what Gogo Cabs Private Limited ("Gogo Cabs") expects from Vendors and their Drivers, so that Customers get a consistent, safe and reliable service. They are part of the Vendor and Driver Terms and Conditions. Words defined there have the same meaning here. The Vendor is responsible for making sure all its Drivers follow these standards.
2.1 Availability: Keep your vehicles and Drivers available for the rides you accept, and keep your availability status in the app correct.
2.2 Response time: Respond promptly to ride requests and reach the pickup point within the time shown to the Customer.
2.3 Vehicle condition: Keep every vehicle clean, safe, roadworthy and comfortable, with valid insurance, registration, fitness and permits.
2.4 Professionalism: Be courteous to Customers and Gogo Cabs staff, and follow all applicable laws.
2.5 Route knowledge: Know the route well, or use the navigation provided, so that trips are efficient.
3.1 Acceptance rate: Keep a healthy acceptance rate so that Customers get a vehicle quickly.
3.2 Completion rate: Complete the rides you accept. Cancellations without a valid reason can lead to a charge under the Wallet, Refund and Charges Policy.
3.3 On-time arrival: Arrive at the pickup point on time. Late arrival without a valid reason can lead to a charge.
3.4 Customer ratings: Keep a satisfactory average rating from Customers.
3.5 Driver behaviour: Drive safely and treat Customers with respect at all times. Demanding extra money from a Customer is not allowed.
Customers pay the Driver directly at the end of the trip. Commission, fees and charges are taken from the Vendor's Wallet. Details are in our Pricing and the Wallet, Refund and Charges Policy. The Wallet is used only for amounts owed to Gogo Cabs. It cannot be used to book rides.
Gogo Cabs provides support for operational and technical issues through the phone, WhatsApp and email channels listed on the Platform. We will communicate important updates and policy changes through the Platform and other channels.
Vendors and Drivers must follow the laws and licences that apply to transport services in their operating area. We may suspend or terminate in the cases listed in the Terms, including serious or repeated failure to meet these standards or misconduct.
Liability, indemnity, grievance redressal, governing law and dispute resolution are covered in the Terms and apply to these Service Standards.
Both parties agree to keep confidential any sensitive information shared in the course of this agreement, including Customer data and business information.
We may update these Service Standards with reasonable notice on the Platform.
Terms Privacy Policy Wallet & Refund Policy Pricing Service Standards
Gogo Cabs Private Limited © 2026 · CIN U49224TN2025PTC176839